We Run Vacation Rentals. Then We Built This.
VacayOps wasn't born in a startup incubator. It was born from the frustration of managing vacation rentals across multiple markets with six different software tools, a mountain of spreadsheets, and a team that deserved better. It is still self-funded — no venture capital — so we answer to the people who run rentals, not to investors.
The story every operator knows
You start with a PMS and a spreadsheet. Then you add a CRM to track owner leads. A task manager for cleaning schedules. An AI tool for guest responses. A website builder for direct bookings. A VoIP provider. A reporting dashboard.
Before you know it, you're paying $500+/month for a patchwork of tools that don't talk to each other, and your team spends more time switching between apps than actually operating.
We built VacayOps to fix that — and then finished the job. Not another PMS. The vacation rental ecosystem. One login. One bill. Unlimited users.
Owners, managers and service providers work in one system: the checkout creates the clean, the crew’s photos land on the task, and the owner sees the stay and the statement. Unlimited users, nothing re-typed.
Built by operators. Funded by operators. No venture capital — we answer to the people who run rentals.
No venture capital
Self-funded by people who run rentals. Our roadmap comes from operators, not from a board looking for an exit.
No seat fees, no markups
Add every cleaner, inspector and office hire at no charge. We never take a cut of a booking on your own website, and Airbnb payouts are untouched. On Vrbo, Booking.com and Expedia payments, our payment partner’s fee (currently 0.5%) is passed through at cost.
No contract
Month to month with 30 days' notice. We keep you by being worth it, not by locking you in.
What we believe
These principles guide every product decision we make.
Operator-First
Every feature exists because a real operator needed it. We don't build for demos — we build for daily use.
Opinionated Simplicity
We make the hard decisions so you don't have to. Smart defaults, less configuration, faster results.
Intelligence Over Data
A dashboard is only useful if it says what to do next. We surface what matters, name what moved it, and recommend the next step.
Enterprise Security
Multi-tenant isolation, encrypted credentials, role-based access. Your data is protected at every layer.
Honest Pricing
One invoice. Every feature. Priced per property. No seat fees, no setup fee, no contract, and no booking fee on your direct site.
AI-Leveraged, Operator-Led
We use AI the way we hope you will: to take repetitive work off people. It writes and runs our tests, watches the platform and keeps the help docs current — and a person decides what ships. That’s how a small, self-funded team releases every week, and why the savings show up in your price instead of on a sales floor.
Made in America
Development, support, and onboarding are 100% US-based. When you reach out, you talk to someone in the United States — never an offshore call center.
Our journey
From operational frustration to a full platform.
The Problem
Managing vacation rentals across multiple markets with 6+ separate tools. Spreadsheet fatigue hits critical mass.
VacayOps is Born
Built the first version to solve our own operational chaos. Task management, reservations sync, and basic reporting go live.
AI & Communications
Added the AI Assistant, unified inbox, VoIP phone system, and director coaching. Cancelled four external subscriptions.
Full Platform
CRM, website builder, automation engine, financial reporting, and owner portals complete the all-in-one vision.
Early Adopters
Opened to external operators across 3 markets.
The PMS, Included
VacayOps becomes a full PMS: direct channel connections, reservations, rates and availability, plus rule-based rate automation — with PriceLabs plugging in natively for operators who want market data.
Ready to see what we built?
We'll walk through how VacayOps replaces your tool stack — and move you onto it.