Every conversation. One inbox.
Booking-channel messages, SMS, MMS, email, live website chat, and recorded phone calls — guests, owners, and vendors in a single thread view. Replaces the messaging tool, the shared-inbox tool, the per-user VoIP bill — and the PMS inbox you were paying for on the side.
One rail for every channel
Stop tabbing between a texting app, an email client, and a phone dashboard. The unified inbox threads every channel through one conversation index, so triage happens in one place.
- Booking-channel guest threads plus SMS, Email, Voice, Website, and Ticket channels on a single rail
- Needs Response, Unread, and All views triage the queue for you
- Reply to guest and SMS threads without leaving the inbox
- Inbound numbers auto-match your contact directory — guests, owners, vendors, and team
What time is check-in? We are arriving early and...
SMSIs there a way to adjust the thermostat? It seems...
AirbnbThank you so much! The house was absolutely...
EmailCan we get extra towels dropped off tomorrow...
VrboHey, the hot tub cover seems stuck. Any tips on...
SMSUnit 7 turnover completed, photos uploaded to...
SlackHi! We are arriving around 2pm today. Is there any way we can check in a little early? Also, is the hot tub ready to use?
1:42 PMHey Sarah! Early check-in at 2pm should be fine — the cleaning crew wraps up by 1:30. The hot tub is heated and ready for you. Code for the door is in your welcome guide.
1:45 PM · DeliveredPerfect, thank you! One more thing — do you have any restaurant recommendations nearby for dinner tonight?
1:52 PMAbsolutely! There's The Smokehouse (5 min drive, amazing BBQ), River Bend Grill (waterfront dining, 10 min), and Flour & Fire pizza right in town. All are walkable from the house!
1:58 PM · DeliveredBooking-channel threads. Same inbox.
Guest messages from your connected booking channels land in the unified inbox the moment they arrive — next to SMS, email, chat, and calls. No extranet tabs, no separate PMS inbox.
- Booking-channel guest messages arrive in the same inbox your team already watches
- Reply in the thread — the guest gets it on the channel they booked through
- VacayOps AI drafts and answers booking-channel threads under the same confidence rules as SMS
- A booking-channel message becomes a task the same way any other message does
Unified inbox
Sarah M. · Riverbend Retreat
Booking channel“Any chance of an early check-in on Friday?”
Mike R. · The Overlook
SMS“Gate code isn’t working — can you resend it?”
Same rail, same reply box — the guest gets your answer on the channel they booked through.
Calls that leave a paper trail
Business phone lines provision in-app — one invoice, priced per line with unlimited users, no per-user VoIP contract. Recorded calls are transcribed automatically, and the whole archive is searchable.
- Search recordings by caller, guest name, or any phrase in the transcript
- Voicemail inbox with transcription and in-browser playback
- Call trees, forwarding, and number porting — bring your existing number
- VacayOps AI answers inbound calls and texts on the lines you designate
Inbound · Guest · 2:14
“…the hot tub breaker keeps tripping when we turn on the jets…”
Outbound · Vendor · 0:47
“…replace the hot tub GFCI before the Friday check-in…”
A text becomes a task in one click
Because communications share a data model with operations, a conversation is never a dead end. No connectors, no copy-paste — the platform is the integration.
- Create a task from any message — the text and MMS photos come along, pre-filled
- AI drafts guest replies and keeps learning from the edits your team makes
- Website chat sessions land in the same inbox as SMS and email
- Internal routing follows each teammate’s preferred channel — Teams, Slack, or Google Chat
The latch on the hot tub cover snapped — photo attached.
Replace hot tub cover latch
Maintenance · Photo attached · Assigned from the thread
Everything a front desk does, without the front desk
Software included in the Full Platform and Operations Only rates — phone lines shared by unlimited teammates, never billed per seat.
Unified Threads
One conversation index across every channel, with unread counts and needs-response flags per thread.
Booking-Channel Messaging
Guest threads from your connected booking channels land in the same inbox — answered by your team or your AI.
SMS & MMS
Two-way texting with photo and media attachments, from real business numbers you provision or port in.
Recorded Calls
Call recording with automatic transcription and full-text search across the entire archive.
Voicemail Inbox
Transcribed voicemails with playback, sitting next to the rest of the conversation history.
Website Live Chat
Chat sessions from your direct-booking site flow into the same inbox your team already watches.
AI Answering & Drafting
VacayOps AI answers guest SMS and phone calls, drafts replies, and turns conversations into tasks.
Not another PMS. The vacation rental ecosystem.
One login. One bill. Unlimited users. Priced per property. No seat fees, no setup fee, no contract, and no booking fee on your direct site. 14-day free trial — no charge until it ends.