AI that runs plays,
not just drafts.
VacayOps AI answers guest texts and phone calls in your brand voice, turns conversations into tasks, and learns from every edit your team makes. It can act because it lives in the same data model as your reservations, tasks, messages, and money.
It answers the phone. And the texts.
A bolt-on chatbot reads a FAQ. VacayOps AI answers live phone calls with speech-to-text, your voice, and your property knowledge base — and replies to guest messages with real reservation context: WiFi, check-in instructions, amenities, stay dates. Replaces the after-hours answering service.
- Guest messaging across your connected channels — the same AI, the same confidence rules, on every thread in the unified inbox
- Voice AI assistants per number, market, or brand — with business hours, on-call staff, and warm transfer targets built into the prompt
- Auto-response reads live property context; door codes and rates are excluded from the prompt by design
- Refund and billing requests are never answered by AI — they escalate to your team with an internal summary, every time
- Run it in shadow mode first: the AI drafts, your team reviews, nothing sends until you flip it live
“What’s the WiFi password? And is the hot tub heated in October?”
Every edit your team makes trains it.
Confidence isn't a vibe here — it's a deterministic 0–100 score computed from topic coverage, knowledge base hits, and conversation depth. Low score means the AI stands down and a human steps in. And when your team approves, rejects, or rewrites a response, that feedback feeds the learning pipeline.
- Few-shot retrieval pulls your own team’s best historical replies into every response — your voice, not a template
- Staff review queue with approve/reject and written feedback on every AI response log
- Feedback uploads to the learning service daily — the assistant that answers next month is better than the one answering today
A guest text becomes a work order. Automatically.
This is what no standalone chatbot can do: when a guest reports a broken hot tub, the AI classifies it across 12 issue categories, sets priority, and creates the operations issue — without anyone leaving the thread. Ask the AI chat to create a task, look up a reservation, or pull the task calendar, and it does it, because it's the same database.
- Guest issue detection runs on every inbound message — maintenance, plumbing, HVAC, locks, safety, and more
- The assistant chat calls real tools: createTask, lookupReservation, searchGuestConversations, getTaskCalendar
- A daily AI briefing scores your operation — check-ins, at-risk tasks, open issues, staffing — before you pour coffee
One AI. The whole operation.
Included in the base rate — no per-seat fees, no per-message AI pricing.
Voice AI Receptionist
Answers calls with configurable voice and personality, transfers to on-call staff, and follows your escalation policy (answers on your phone lines — $7/line/month).
SMS Auto-Response
Replies to guest texts with live reservation and property context, on a schedule you control, in off/shadow/live modes.
Deterministic Confidence
Every response is scored 0–100 from observable signals. Below threshold, the AI escalates instead of guessing.
Issue Detection
Inbound guest messages are scanned for maintenance, cleaning, and safety issues — and become prioritized operations issues.
Daily Operational Briefing
An AI-written morning readout of check-ins, check-outs, at-risk tasks, staffing, and AI communications activity.
Assistant Chat With Tools
Multi-turn chat that acts: creates tasks, searches conversations and issues, looks up owners, vendors, and reservations.
Forms From a PDF or a Sentence
Upload the county’s inspection PDF, a Word file or a photo of the paper form and get a working form back — or describe the form and let it draft one.
Edits Your Website by Chat
Ask Gina to add a section, rewrite a page or fix a health issue and she edits your site block by block — as a proposal you preview, apply or discard. “Build my site” drafts a full site from your listings and reviews the same way.
Not another PMS. The vacation rental ecosystem.
One login. One bill. Unlimited users. Priced per property. No seat fees, no setup fee, no contract, and no booking fee on your direct site. 14-day free trial — no charge until it ends.