VacayOps Support
Help with the VacayOps web platform and the upcoming mobile apps. Browse common questions below or contact our team — we're here to help.
Response Time
We typically respond within 24 hours on business days
Business Hours
Monday - Friday, 9 AM - 5 PM ET
Using the mobile app?
The VacayOps mobile apps use the same account as the web platform. For app-specific issues — login, notifications, photos, or crashes — email us with your device model and iOS version and we'll get you sorted quickly.
Send us a message
Describe your issue and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to the most common questions about VacayOps and the mobile apps.
How do I log in to the VacayOps mobile app?
Use the same email address and password you use for the VacayOps web platform at app.vacayops.com. Your account is created by your company administrator — if you have not received an invitation email, contact your administrator or reach out to us at support@quietfunction.com.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot password" and enter your account email. We will send you a secure link to set a new password. If the email does not arrive within a few minutes, check your spam folder or contact support.
Do I need a subscription to use the mobile app?
The mobile app is included with your company’s VacayOps subscription at no extra charge. There are no in-app purchases — access is provided through the account your company administrator creates for you.
Push notifications are not working. What should I check?
First, make sure notifications are enabled for VacayOps in your device settings (Settings > Notifications). Then open the app and confirm you are logged in. If notifications still do not arrive, try logging out and back in to re-register your device, or contact support and we will help you troubleshoot.
How do I update my profile or account information?
You can update your name, contact details, and notification preferences from the Settings screen in the mobile app, or from your account page on the web platform. Changes sync across all your devices automatically.
How do I delete my account and data?
You can request deletion of your account and associated personal data at any time by emailing support@quietfunction.com from your account email address. We will confirm the request and complete the deletion in accordance with our Privacy Policy. If your account was created by your company, we will coordinate with your administrator before removing operational records the business is required to retain.
What data does the app collect?
The app collects only the information needed to run your operations: your account profile, the tasks and messages you create, and photos you choose to upload for work documentation. Camera and photo access are requested only when you use those features. Full details are in our Privacy Policy.
Which devices are supported?
VacayOps runs in any up-to-date browser on desktop, tablet or phone. The VacayOps app for field teams is on Google Play for Android. The iPhone app is coming soon; until then, crews and managers use the browser and add it to the home screen.
The app is not loading or showing an error. What can I do?
Check that your device has an internet connection, then close and reopen the app or browser tab. If the problem persists, sign out and back in, and make sure your browser is up to date. Still stuck? Email us with a description of what you see (a screenshot helps) and we will investigate right away.
How do I report a bug or request a feature?
Email support@quietfunction.com with the details, or use the contact form on this page. Bug reports with a screenshot and the steps you took are the quickest for us to fix. Feature requests go straight to the product team — VacayOps is built by an active operator and shaped by user feedback.
Accounting & owner money
Owner reporting and accounting close the cycle of service: the owner statement comes from the same reservations and work as everything else. What each role gets:
Property Owners
Your own books: income and costs per property, lodging tax, bills to the people who work on your homes, and the year-end tax pack for your accountant.
Property Managers
Month close, owner statements, trust accounting with a monthly three-way reconciliation, bank statement matching, 1099 files and read-only access for your accountant.
Vacation Rental Service Providers
Invoices, bills, your ledger and a business tax summary: income by service, costs by category and the 1099-NEC payees for the year.
Does VacayOps hold or move my owners’ money?
No. VacayOps never holds or moves money. Guest payments, owner funds and your fees stay in your own bank and payment processor accounts, in your company’s name. VacayOps records, reconciles and reports that money. You pay owners the way you do today — bill pay, a batch file from your bank or checks — and record the payouts in VacayOps so the books and owner balances match.
Is VacayOps built for trust accounting?
Yes, for property managers whose reservations run on VacayOps. Choose segregated (a dedicated trust bank account) or advisory (one operating account, with held funds tracked). VacayOps records guest payments, earnings and owner statements automatically, shows what you hold for each owner and each property, runs plain-language checks (such as trust being short of what you hold, or an owner balance below zero), and prepares a monthly three-way reconciliation your accountant can sign off, with CSV exports and a PDF. It does not certify compliance: you and your accountant or broker remain responsible for your state’s trust rules.
How do owner statements work?
Each month you generate draft owner statements, review them and issue them; owners see issued statements in their owner portal. Statements are built from the same stays as your books, so the two agree. An issued statement is never rewritten — if a booking, payout, refund or invoice changes later, VacayOps drafts an adjustment statement for just the difference. Statements handle co-owners with percentage shares and properties that change owner mid-month, and you choose the layout, wording and logo owners see.
Can my accountant get access to the books?
Yes. Invite your accountant as a user with the Accounting role, or create a read-only API token for their software, limited to the books, issued owner statements and, if you use it, trust accounting. Tokens can never change anything, and you can revoke one at any time.
Does VacayOps file 1099s or tax returns?
No. VacayOps prepares the records: the 1099 payees report with W-9 tracking, CSV files laid out for the IRS IRIS portal, lodging tax reports, the year-end tax pack and, for service providers, a business tax summary. You or your accountant review them and file. VacayOps keeps only the last four digits of a taxpayer ID, so you add the full numbers before uploading.
Can I import my bank statements?
Yes. Download a statement from any bank as CSV, OFX or QFX and import it. VacayOps suggests a match for each line, you confirm it or match it to an entry by hand, and anything already imported is skipped.
Does accounting cost extra?
No. Accounting — including owner statements, trust accounting, the accountant API and the 1099 files — is part of your VacayOps subscription, with no add-on fee.
Where do I find step-by-step help?
Inside VacayOps, open Help & guides and choose the Accounting & owner money topic for checklists you can follow while you work, or use the Help button at the top of the overview, month close, owner statements, trust, bank and tax screens.
More: Vacation rental accounting · Trust accounting and three-way reconciliation · Three-way reconciliation, explained
Still need help?
Our team is happy to walk through anything with you — from a quick question to a full platform demo.
Looking for our policies? Read the Privacy Policy and Terms of Service.