VacayOps Support
Help with the VacayOps web platform and mobile apps. Browse common questions below or contact our team — we're here to help.
Response Time
We typically respond within 24 hours on business days
Business Hours
Monday - Friday, 9 AM - 6 PM ET
Using the mobile app?
The VacayOps mobile apps use the same account as the web platform. For app-specific issues — login, notifications, photos, or crashes — email us with your device model and iOS version and we'll get you sorted quickly.
Send us a message
Describe your issue and we'll get back to you as soon as possible.
Frequently Asked Questions
Quick answers to the most common questions about VacayOps and the mobile apps.
How do I log in to the VacayOps mobile app?
Use the same email address and password you use for the VacayOps web platform at app.vacayops.com. Your account is created by your company administrator — if you have not received an invitation email, contact your administrator or reach out to us at support@quietfunction.com.
I forgot my password. How do I reset it?
On the login screen, tap "Forgot password" and enter your account email. We will send you a secure link to set a new password. If the email does not arrive within a few minutes, check your spam folder or contact support.
Do I need a subscription to use the mobile app?
The mobile app is included with your company’s VacayOps subscription at no extra charge. There are no in-app purchases — access is provided through the account your company administrator creates for you.
Push notifications are not working. What should I check?
First, make sure notifications are enabled for VacayOps in your device settings (Settings > Notifications). Then open the app and confirm you are logged in. If notifications still do not arrive, try logging out and back in to re-register your device, or contact support and we will help you troubleshoot.
How do I update my profile or account information?
You can update your name, contact details, and notification preferences from the Settings screen in the mobile app, or from your account page on the web platform. Changes sync across all your devices automatically.
How do I delete my account and data?
You can request deletion of your account and associated personal data at any time by emailing support@quietfunction.com from your account email address. We will confirm the request and complete the deletion in accordance with our Privacy Policy. If your account was created by your company, we will coordinate with your administrator before removing operational records the business is required to retain.
What data does the app collect?
The app collects only the information needed to run your operations: your account profile, the tasks and messages you create, and photos you choose to upload for work documentation. Camera and photo access are requested only when you use those features. Full details are in our Privacy Policy.
Which devices are supported?
The VacayOps mobile apps support iPhone and iPad running a current version of iOS, as well as modern Android devices. The web platform works in any up-to-date browser on desktop or mobile.
The app is not loading or showing an error. What can I do?
Check that your device has an internet connection, then force-close and reopen the app. If the problem persists, make sure you are running the latest version from the App Store. Still stuck? Email us with a description of what you see (a screenshot helps) and we will investigate right away.
How do I report a bug or request a feature?
Email support@quietfunction.com with the details, or use the contact form on this page. Bug reports with a screenshot and the steps you took are the quickest for us to fix. Feature requests go straight to the product team — VacayOps is built by an active operator and shaped by user feedback.
Still need help?
Our team is happy to walk through anything with you — from a quick question to a full platform demo.
Looking for our policies? Read the Privacy Policy and Terms of Service.