15 feature categories · 100+ capabilities

Every Tool You Need. One Platform.

Replace your AI tools, CRM, website builder, task manager, and reporting suite. Built for vacation rental operators — not retrofitted from hotel or residential PM software.

Command Center & Dashboard

A single pane of glass for your entire portfolio.

  • AI-powered daily operational briefing with severity-aware alerts
  • Real-time operations dashboard with 18+ customizable widgets
  • Interactive calendar with task scheduling and reservation views
  • Activity tracking, check-in/check-out monitoring, and capacity planning
  • Notification center with configurable alert rules
app.vacayops.com/dashboard

Command Center

6

Check-ins

4

Check-outs

12

Tasks Due

87%

Occupancy

Today's Activity

Turnover — Misty Shadows

Inspection — Bear Crazy

Maintenance — Pool Lodge

Revenue Overview

Operations & Task Management

Automate the repetitive. Focus on what matters.

  • Task creation, assignment, and tracking with photo checklists
  • Automated housekeeping scheduling from reservation data
  • Recurring task engine with flexible scheduling rules
  • Piggyback task bundling — small tasks automatically attach to existing property visits
  • Field service job management with mobile-optimized views
  • Inspection scheduling with AI-driven frequency tiers
  • Linen management, inventory tracking, and packing workflows
  • Vendor and contractor management
app.vacayops.com/tasks

Operations Tasks

+ New Task

To Do

8

Unit 12 deep clean

Assigned

HVAC filter change — Cabin 7

Assigned

Restock amenities — Lakehouse

Assigned

Guest lockout report

Assigned

In Progress

5

Unit 42 turnover

Assigned

Pool chemical check

Assigned

Linen delivery — Route A

Assigned

Done

12

Deck repair — Unit 3

Assigned

Check-in prep — Suite 8

Assigned

Owner walkthrough

Assigned

AI Assistant & Intelligence

Your AI-powered Director of Operations — available to every admin and support user.

  • Conversational AI Assistant with multi-turn chat and session history
  • Property-aware context — ask about any property, reservation, or guest
  • AI tool calling: create tasks, look up vendors, search conversations, and more
  • Image analysis — upload and analyze property photos on the fly
  • AI property health scoring across 8+ dimensions
  • AI auto-response for guest issues with confidence scoring and safety filters
  • Daily briefing generation with time-aware severity levels
  • Cost intelligence with margin analysis and action recommendations
app.vacayops.com/ai

AI Assistant

Show me properties with declining review scores this quarter

AI Analysis

Found 3 properties with declining scores:

Cabin 14 — Gatlinburg
4.2 → 3.8Cleanliness mentions
Lake House 3
4.5 → 4.1Check-in process
Mountain View Suite
4.7 → 4.3WiFi complaints

Recommended: Schedule deep cleans for Cabin 14, update check-in instructions for Lake House 3.

Director Coaching & Insights

AI-powered strategic coaching for your leadership team.

  • Daily Director Coaching Report with trend analysis and recommendations
  • Weekly operational review with key takeaways
  • AI staffing forecast based on projected cleaning demand
  • Root cause analysis for recurring operational issues
  • Operations journal for tracking decisions and outcomes
  • Powered by dual-AI architecture (Gemini + Claude) for deeper insights
app.vacayops.com/ai

AI Assistant

Show me properties with declining review scores this quarter

AI Analysis

Found 3 properties with declining scores:

Cabin 14 — Gatlinburg
4.2 → 3.8Cleanliness mentions
Lake House 3
4.5 → 4.1Check-in process
Mountain View Suite
4.7 → 4.3WiFi complaints

Recommended: Schedule deep cleans for Cabin 14, update check-in instructions for Lake House 3.

Communications

Every channel. One inbox.

  • Unified multi-channel inbox (SMS, email, voice, WhatsApp, website chat)
  • Slack, Microsoft Teams, and Google Chat integrations
  • AI-powered guest issue detection and automatic routing
  • Internal team messaging with channels and direct messages
  • Hostaway/OTA guest conversation sync
  • Multi-transport fallback for delivery reliability
  • Thread-level conversation management
app.vacayops.com/communications

Unified Inbox

Sarah M.

SMS

What time is check-in?

John D.

Airbnb

Hot tub not heating up

Mike R.

Email

Cleaning confirmed for...

Lisa K.

VRBO

Can we extend one night?

Team

Slack

Route A completed

Sarah M.

SMS · Guest at Cabin 12

What time is check-in? We're arriving early!

Check-in is at 4 PM. Early check-in is available at 2 PM if the unit is ready!

AI suggested response ready

VoIP & Phone System

A full business phone system, built in.

  • Inbound and outbound VoIP calling via Telnyx
  • Call history and recording
  • Configurable call trees and routing rules
  • Phone number management and porting
  • SMS and WhatsApp from your business number
app.vacayops.com/communications

Unified Inbox

Sarah M.

SMS

What time is check-in?

John D.

Airbnb

Hot tub not heating up

Mike R.

Email

Cleaning confirmed for...

Lisa K.

VRBO

Can we extend one night?

Team

Slack

Route A completed

Sarah M.

SMS · Guest at Cabin 12

What time is check-in? We're arriving early!

Check-in is at 4 PM. Early check-in is available at 2 PM if the unit is ready!

AI suggested response ready

Financial Management

See exactly where your money goes.

  • Profit & loss reports with property-level drill-down
  • Rental revenue comparison and year-over-year analysis
  • Booking pace tracking against prior periods
  • 12-month revenue and operations forecasting
  • Invoice and bill management with approval workflows
  • Recurring charges and overhead tracking
  • Per-property profitability and cost analysis
  • Budget tracking and variance reporting
app.vacayops.com/reports

Financial Reports

MTDQTDYTD

P&L Summary

Revenue$284,320
Cleaning Costs-$42,100
Maintenance-$18,750
Overhead-$31,200
Net Margin$192,270

Per-Property Revenue

Cabin 14
Lake House
Mt. View
Suite 8
Beach Condo

Sales & CRM

Grow your portfolio with a built-in pipeline.

  • Sales pipeline with customizable stages and drag-and-drop
  • Owner contact management with full communication history
  • AI-powered revenue estimator for prospect properties
  • New property onboarding pipeline and tracking
  • Dynamic contact segmentation by stage and tags
  • Owner agreement templates and digital signatures
app.vacayops.com/crm

Owner Pipeline

4 Hot Leads

Lead

12

James W. — 3 units

Maria C. — 1 unit

Robert F. — 5 units

Contacted

8

Tom H. — 2 units

Diana L. — 4 units

Proposal

4

Steve K. — 6 units

Ann B. — 2 units

Signed

3

Chris P. — 3 units

Automation & Workflows

Build it once. Let it run.

  • No-code workflow builder with visual interface
  • Triggers: form submissions, task lifecycle, CRM changes, schedules
  • Actions: email sending, task creation, status updates, notifications
  • Customizable email templates with variable support
  • Email campaign management with audience segmentation
  • Custom form builder for guest and owner data collection
  • Execution history and detailed logging
app.vacayops.com/automation

Workflow Builder

Active

Trigger

New Reservation

Create Task

Turnover Clean

Send SMS

Guest Welcome

Email Owner

Booking Alert

Reporting & Analytics

Portfolio-level insights at your fingertips.

  • Cleaner performance reports and ratings
  • Staffing forecast based on projected cleaning demand
  • Property churn analysis with retention metrics
  • Portfolio analytics with growth and health scoring
  • Cleaning fee competitiveness scoring and optimization
  • Year-over-year performance comparisons
app.vacayops.com/reports

Financial Reports

MTDQTDYTD

P&L Summary

Revenue$284,320
Cleaning Costs-$42,100
Maintenance-$18,750
Overhead-$31,200
Net Margin$192,270

Per-Property Revenue

Cabin 14
Lake House
Mt. View
Suite 8
Beach Condo

Owner & Guest Portals

Self-service experiences for owners and guests.

  • Owner portal: statements, invoices, calendar blocks, messages, job visibility
  • Guest portal: house info, WiFi, area guide, issue reporting
  • Digital rental agreement with signature capture
  • Approval workflows for property-related requests
  • Owner and guest notifications
app.vacayops.com/website

Blocks

Hero
Properties
About
Testimonials
Contact
Blog
FAQ

Website Builder

Your brand. Your direct bookings.

  • Drag-and-drop page editor with 12 custom block types
  • Multi-page sites with blog, FAQ, about, and destination pages
  • Theme editor with custom colors, fonts, and branding
  • AI-powered SEO recommendations and meta tag management
  • Market-based routing for multi-location operators
  • Integrated property search and direct booking checkout
app.vacayops.com/website

Blocks

Hero
Properties
About
Testimonials
Contact
Blog
FAQ

Document & Knowledge Management

Everything your team needs, in one place.

  • Document and folder management with organized storage
  • Google Drive and OneDrive integration for external files
  • Company knowledge base with policies and troubleshooting guides
  • Training modules and help guides for team onboarding
app.vacayops.com/tasks

Operations Tasks

+ New Task

To Do

8

Unit 12 deep clean

Assigned

HVAC filter change — Cabin 7

Assigned

Restock amenities — Lakehouse

Assigned

Guest lockout report

Assigned

In Progress

5

Unit 42 turnover

Assigned

Pool chemical check

Assigned

Linen delivery — Route A

Assigned

Done

12

Deck repair — Unit 3

Assigned

Check-in prep — Suite 8

Assigned

Owner walkthrough

Assigned

Integrations

Connect everything. Sync everywhere.

  • Hostaway-native property and reservation sync
  • Google & Microsoft calendar bi-directional sync
  • QuickBooks Online for accounting
  • Telnyx for SMS, VoIP, and WhatsApp
  • Slack, Microsoft Teams, and Google Chat for team collaboration
  • Stripe for guest checkout and SaaS billing
  • Google Drive and OneDrive for document storage
  • Mapbox for route planning and field service optimization
app.vacayops.com/dashboard

Command Center

6

Check-ins

4

Check-outs

12

Tasks Due

87%

Occupancy

Today's Activity

Turnover — Misty Shadows

Inspection — Bear Crazy

Maintenance — Pool Lodge

Revenue Overview

Security & Multi-Tenancy

Enterprise-grade. Operator-built.

  • Complete multi-tenant data isolation
  • Role-based access control (Admin, Field, Guest Support, Laundry, Owner)
  • Super admin system for platform management
  • OAuth-based third-party integrations
  • Encrypted credential storage
  • Rate limiting and abuse prevention
app.vacayops.com/dashboard

Command Center

6

Check-ins

4

Check-outs

12

Tasks Due

87%

Occupancy

Today's Activity

Turnover — Misty Shadows

Inspection — Bear Crazy

Maintenance — Pool Lodge

Revenue Overview

Ready to see it in action?

Schedule a demo and we'll walk you through the features that matter most to your operation.

Request a Demo