Every feature. One platform.

A single pane of glass for your entire portfolio.

• AI-powered daily operational briefing with severity verdicts and time-aware alerts
• Check-in, checkout, and turnover deadlines with staffing capacity at a glance
• AI communications ledger — every AI-handled guest conversation surfaced for review
• Interactive calendar with task scheduling and reservation views
• Notification center with configurable alert rules and multi-channel delivery
• Global full-text search across properties, tasks, contacts, reservations, and more

Your AI-powered Director of Operations — available to every admin and support user.

• Conversational AI Assistant with multi-turn chat and session history
• Property-aware context — ask about any property, reservation, or guest
• AI tool calling: create tasks, look up vendors, search conversations, and more
• Image analysis — upload and analyze property photos on the fly
• AI property health scoring across 8+ dimensions
• AI auto-response for guest messages with confidence scoring, safety filters, and continuous learning
• Daily briefing generation with time-aware severity levels
• Cost intelligence with margin analysis and action recommendations
• AI voice assistants on VoIP calls with reservation lookup and task creation
• Guest issue auto-detection from conversations with sentiment analysis

Every channel. One inbox.

• Unified multi-channel inbox (SMS, email, voice, WhatsApp, website chat)
• Slack, Microsoft Teams, and Google Chat integrations
• AI-powered guest issue detection and automatic routing
• AI-drafted response suggestions with one-click send
• Internal team messaging with channels, threads, and direct messages
• Hostaway/OTA guest conversation sync (Airbnb, VRBO, Booking.com)
• Multi-transport fallback for delivery reliability
• Thread-level conversation management with assignment and labels
• Email-to-ticket conversion for support workflows

A real accounting department, not a reports page.

• Double-entry ledger — invoices and bills post journal entries against a seeded chart of accounts
• Trial balance, P&L, balance sheet, cash flow, general ledger, and tax reports derived straight from the ledger
• Bank reconciliation via Stripe Financial Connections with confidence-scored match suggestions
• Invoice and bill management with approval workflows, aging reports, and period close
• Estimates owners accept in their portal or from a secure link — one click converts to an invoice
• On-demand two-way QuickBooks sync for invoices, bills, chart of accounts, and P&L
• Recurring charges and overhead tracking with cost allocation
• Per-property profitability and cost-to-serve analysis
• Owner statements with pre-computed caching for instant delivery
• Financial anomaly detection — revenue cliffs, cost spikes, margin erosion

Build it once. Let it run.

• No-code workflow builder with visual interface
• Triggers: form submissions, task lifecycle, CRM changes, schedules, reservation checkout
• Actions: email, SMS, task creation, status updates, notifications, gift cards, agreements
• Conditional branching with if/else logic and field-level operators
• Customizable email templates with dynamic variable substitution
• Email campaign management with audience segmentation
• Custom form builder with public sharing, token-based access, and PDF export
• Execution history with detailed logging and retry support
• Booking Booster — automated turnover-gap and early/late checkout upsells

Self-service experiences for owners and guests.

• Owner portal: dashboard, statements, invoices, calendar blocks, messaging, job visibility
• Owner approval workflows — request, approve, or reject maintenance and expenses
• Owner expense submission and reimbursement tracking
• Guest portal: house info, WiFi, area guide, HowTo guides, issue reporting
• Digital rental agreement with signature capture
• Post-stay NPS surveys with sentiment-gated review suppression
• Guest feedback engine with repeat-guest detection and lifecycle campaigns
• Portal ticketing with SLA tracking, AI deflection, and CSAT collection

Locks, thermostats, and WiFi — automated.

• Smart lock management — remote lock/unlock with access logs
• Auto-generated guest access codes tied to reservation dates
• Staff, guest, and vendor access code tiers
• Thermostat comfort automation — pre-heat/cool before check-in, eco mode between stays
• Device status dashboard with battery and connectivity monitoring
• Guest WiFi captive portal with network controller integration

Everything your team needs, in one place.

• Document and folder management with organized storage
• Google Drive and OneDrive integration for external files
• Company knowledge base with policies and troubleshooting guides
• Training modules and help guides for team onboarding
• Per-property HowTo guides for staff and guests

Enterprise-grade. Operator-built.

• Complete multi-tenant data isolation with Firestore security rules
• Role-based access control (Admin, Field, Guest Support, Laundry, Owner)
• Super admin system for cross-tenant platform management
• Secure third-party integrations with encrypted credential storage
• Enterprise-grade data protection with automated backups
• Audit logging for sensitive operations