From booking to review without a staff touch
The moment a booking syncs, the guest gets a secure portal link — agreement to sign, balance to pay, arrival time to pick, codes that unlock before check-in. You never send it. You never chase it.
Guest portal · sent automatically at booking
Welcome, Sarah!
Riverbend Cabin · Fri, Aug 14 – Mon, Aug 17
Expected arrival
6:00 PM
Rental agreement
Review & sign
WiFi and door codes unlock 12 hours before check-in.
The portal sends itself
Portal links live on the same data model as your reservations. A confirmed booking triggers the send; a cancellation revokes access. No guidebook app subscription, no Zapier hop, no login for the guest — just a tokenized link.
- A confirmed booking auto-sends a secure portal link through the guest conversation thread
- WiFi and access codes stay time-gated until 12 hours before check-in
- Guests pick expected arrival and departure times — saved straight onto the reservation your housekeeping schedule reads
- Cancellation revokes portal access automatically
New booking synced
Portal link sent
Via the guest conversation thread
Arrival time · 6:00 PM
Saved to the reservation
Housekeeping sees the arrival window on the same reservation — no re-keying, no second tool.
Signed and paid before they arrive
The e-sign tool and the payment-chasing spreadsheet collapse into the portal. Direct and VRBO bookings get the rental agreement in-portal — typed name, drawn signature, timestamped.
- Guests review and e-sign the rental agreement inside the portal — no separate e-sign subscription
- A daily job checks unpaid balances and sends reminders at your intervals — 30, 14, and 7 days before check-in by default
- Every reminder carries a payment link; the portal shows a payment-due card until the balance clears
- Shadow mode lets you dry-run reminders with full logging before going live
Pre-arrival · handled without you
Reminders go out at the intervals you set — 30, 14, and 7 days by default — through the same guest conversation thread.
Catch the 3-star before it goes public
The day after checkout, a survey lands in the guest's inbox. NPS and free-text answers are sentiment-scored by AI and rolled into the guest profile — the same profile your marketing campaigns read.
- Post-stay surveys enqueue automatically the day after checkout, on tokenized links
- Free-text answers are AI sentiment-scored and rolled into the guest profile
- Unhappy guests are suppressed from drip campaigns until you make it right
- A guest-reported issue during the stay becomes a prioritized item in your operations queue — with photos
Post-stay survey · day after checkout
“Hot tub was down the first night...”
Sentiment scored · flagged on guest profile
Marketing drips suppressed for this guest until resolved.
One link. The whole stay.
Every capability below is included at $15/property/month — no per-seat fees, no portal fees.
Auto-sent portal links
Confirmed bookings trigger the send; cancellations revoke access. Templated messages with guest, property, and date variables.
Rental agreement e-sign
In-portal review and signing with typed name and drawn signature for direct and VRBO bookings.
Automated balance chasing
Daily unpaid-balance checks with reminders at configurable intervals, each carrying a payment link.
In-stay issue reporting
Guests report problems with photos from the portal — each lands in your operations queue, prioritized by category.
AI local events & area guide
The portal surfaces events happening near the property during the exact stay dates, plus house info and area guide.
Repeat-guest lifecycle
A second stay fires a loyalty email automatically. Mid-stay, win-back, seasonal, anniversary, and direct-booking follow-up campaigns run on schedule.
One platform. One invoice. From $15 per property.
Every software feature on this page is in the base rate — no per-seat fees, no feature gates, no connectors. Our whole price sheet is three numbers: $15/property, $5/device, $7/line.