Fire your phone company.
A real business phone system built into your operations platform. Browser softphone, call trees, voicemail-to-email, recordings you can search — on the same data model as your guests, properties, and tasks. You pay for lines, not people: $7/month per phone number, unlimited teammates on the softphone.
What time is check-in? We are arriving early and...
SMSIs there a way to adjust the thermostat? It seems...
AirbnbThank you so much! The cabin was absolutely...
EmailCan we get extra towels dropped off tomorrow...
VRBOHey, the hot tub cover seems stuck. Any tips on...
SMSUnit 7 turnover completed, photos uploaded to...
SlackHi! We are arriving around 2pm today. Is there any way we can check in a little early? Also, is the hot tub ready to use?
1:42 PMHey Sarah! Early check-in at 2pm should be fine — the cleaning crew wraps up by 1:30. The hot tub is heated and ready for you. Code for the door is in your welcome guide.
1:45 PM · DeliveredPerfect, thank you! One more thing — do you have any restaurant recommendations nearby for dinner tonight?
1:52 PMAbsolutely! There's The Smokehouse (5 min drive, amazing BBQ), River Bend Grill (waterfront dining, 10 min), and Flour & Fire pizza right in town. All are walkable from the cabin!
1:58 PM · DeliveredEvery laptop is a desk phone
Answer and place calls from the browser over WebRTC — no handsets, no desktop app, no per-seat license. Lines are $7/month with unlimited users: a 5-person team on per-seat VoIP pays $150+/mo, while two shared VacayOps lines cost $14. When a guest calls, VacayOps matches the number against your directory so you see who it is and which property they booked before you pick up.
- Full dial pad with mute, hold, and in-call keypad for punching through phone menus
- Caller ID resolved against guests, owners, and vendors automatically
- Assign numbers where you need them — unlimited teammates share your lines, and most operations run on 1-3 numbers
- One inbox for calls, SMS, voicemail, and recordings
Incoming call
(865) 555-0142
Guest · Riverbend Cabin · Checked in Tue
Call trees that route like a front desk
Build multi-step phone menus visually: greetings, press-1 menus, business-hours schedules with after-hours paths, ring groups that ring the whole team, transfers, and voicemail. Keep your existing number — sign the letter of authorization right in the app and track the port to done.
- Text-to-speech greetings and keypad menus with timeout and retry handling
- Business-hours routing by day and timezone, with a separate after-hours path
- Ring groups that ring every member simultaneously, then fail over
- Number porting with in-app LOA signing and order status tracking
Main line · call tree
Business hours
Mon–Fri 9:00–5:00 · America/New_York
Ring group
Rings your whole team at once · 20s
Voicemail
Custom greeting · transcribed to email
Every call recorded, transcribed, searchable
Calls and voicemails are transcribed into time-coded segments you can search by caller, guest, or what was actually said. Voicemails land in your email with the transcript attached. And when you can't pick up, VacayOps AI answers the line — it knows the property, talks to the guest, and sends you a summary.
- Per-tenant recording controls you switch on when you are ready
- Search transcripts across every recorded call and voicemail
- Voicemail-to-email with the full transcription in the message
- AI phone agent answers with property context and falls back to your call tree
00:41 · Caller
“The hot tub at the cabin isn’t heating up.”
Recording · transcribed
Matched 3 calls mentioning “hot tub” this week
The whole phone bill, replaced
Everything a $30/user/month VoIP seat charges for — but you pay for lines, not people. $7/month per phone number, unlimited teammates, and the price doesn't move when you hire.
Number Porting
Bring your existing numbers. Sign the LOA in-app and follow every porting order through to completion.
Voicemail-to-Email
Custom greetings per line, a voicemail inbox in the app, and transcribed messages delivered to email.
Call Recording
Record calls per tenant, store them with the call log, and replay any conversation with its transcript.
AI Phone Agent
VacayOps AI answers inbound calls with live property context, then delivers a summary of the conversation.
Business SMS
Text guests from the same numbers, registered A2P 10DLC compliant — a text about a broken hot tub becomes a maintenance task without leaving the thread.
Team Lines
Unlimited teammates share your lines — ring groups, simultaneous ringing, and no-answer failover mean 2-3 numbers cover a whole team.
Your phone system knows your business
Standalone VoIP tools see a phone number. VacayOps sees the guest, the reservation, and the property behind it — because the phone system shares one data model with everything else. No sync jobs, no middleware glue, no extra login.
- Call or text any contact from a click, anywhere their number appears
- Conversations turn into tasks with the thread attached
- One invoice: phone software in the base rate, lines $7/line/mo — users are free
From call to done
Guest SMS · 2:14 PM
“AC stopped working in the loft”
Maintenance task created
Assigned · thread and photos attached
One platform. One invoice. From $15 per property.
Every software feature on this page is in the base rate — no per-seat fees, no feature gates, no connectors. Our whole price sheet is three numbers: $15/property, $5/device, $7/line.